General information for Action Build Customers, updated January 2018       

OUR SIMPLE TERMS                                                                                                                                  


  1. We would like to work/ have access to your property Monday to Friday between the hours of 8am- 5pm

Our prices:

  1. We aim to provide honest, fair prices. Price for our service is in most cases inclusive of waste disposal and many other associated duties.  When comparing other quote, please look also for any eventuality of extra fees for associated services, which with us there are inclusive. We do not like to keep changing our prices during the project also. Comparing builders, it is not the same as many other products or services online. When we make an offer for you, you can rest assured that we will keep it from start to finish and do not leave you with problem during the works. Quotation is always fixed price with us. Estimate is estimate so means exactly that approx. cost of service / goods.

Payment information:

  1. We require initial deposit of 30 % of the total work value to be paid into our business account: As a reference, you can use part of your address


  1. Initial payment should be made no later than five days prior to agreed start date. This will enable us to plan works better, to pay and arrange delivery of some materials, pay and deliver of skip etc.


  1. If you must change agreed start date after payment, we will work to accommodate request for new date without any additional expense for you


  1. If you cancel the work after initial payment, we will return your deposit paid but deduct £ 150 pounds.


  1. If unlike event we must postpone start of the work, and you can’t agree to new offered date, we will return your 30 % deposit plus give you £ 150 as a compensation.


  1. FUTURE PAYMENTS FOR OUR WORK (after Initial payment): 20 % of the remaining project value, when you The Customer and We construction company agree that there is more than 50 % of the work completed. Further 20 % of the value, when there is more than 80 % of works completed.


  1. Remaining balance will be required on the day of completion – (minus) 5 %. This is because at the point of completion, we agree for you The Customer to keep ‘’retainage’’ amount of 5 % value of the works for the period of 30 calendar days.


  1. Our accepted payment methods:

Cash, Electronic Bank Transfer


Sorry, we do not accept cheques!


  1. All our prices exclude VAT (current 20%) and unfortunately, we must add this element to invoice. We will give you invoice on the end for both cash and non-cash payments.

Please note that (unlike many other builders) we strictly report all our income to HMRC, cash payments are helping us with cash flow not to avoid paying taxes!


Assurance | Our workmanship experience:

  1. All our staff carry construction CSCS qualification card, and undergo CRB check. Our team is built mainly with family relatives or other college builder, who have over at least minimum 20 years of experience in the building trade in UK or Europe. Most of our team members are proper tradesman from teenage years and are now in their 40s or 50s, except of myself ? and few younger general labours. We have 5 million public liability insurances provided by Elements Insurance, underwritten by Covea Group. Personal staff accident insurance provided by AIG. Policy number: ECBI1204220XB.


Work guarantee and free after service:

  1. Work is guaranteed for two years for any workmanship defect with reaction time 7 working days to put thinks right, Additionally, in the unlike event– that there is any problem, or we have forgotten something even small to do but you have already paid us. Don’t worry, within 2 months since our completion and is it clearly our fault - than please call me straight way and I will arrange my team and aim to attend at your property to resolve issue next day or up to 2 working days.


During the work:

  1. All works are assured to be going efficiently and supervised. If we are doing work in your absence, we will make sure that there is at least 1 of our team member present at your property all the time for extra security during the lunch break or when we need to pop out get some more materials. Unless other ways stated we dispose all waste from work regularly, usually every 3-4 days. Clean job with respect of residents and neighbourhood together with friendly behaviour from workmanship, this is our main promise.


Special rules for electricity and plumbing (gas works typically):

  1. As a company, we don’t specialise in electric or plumbing works, it is not our profile of business.  It doesn’t mean that we have no experience in providing that sort of services, most of our builders are multi skilled BUT as main contractor we have choose not to specialise in those sorts of services. We don’t want to be recognised as company who does absolutely everything but nothing to high standard. Currently we don’t hold or pay subscription for NICEIC or Gas Safe certification but work with another professional / tradesman who hold them. When we do the job for customer for example whole refurbished project, and any of these obviously involve electrician or plumbing works. You can than choose to have your own plumber or electrician with whom we can cooperate or we can arrange our subcontractor: who is fully license, have own professional insurance, it’s recommended.   We can than manage his job within main project which we carry for you, but he is fully responsible for his work and follow strict rules expected from regulated body like Gas safe or Niceic council.


We always aim to be fair!

p.s .If there is anything you would like to discuss at any stage, please do not hesitate to call us on 01604 600 900

Thank you for visiting Action Build UK Operation Call us for a free quote !

MONDAY-FRIDAY 7:45am-4:45pm

Please leave us a message if you ware not available or busy working at customer place, your call is genuine important to us, thank you

Most of our customers know about us directly from the word of mouth recommendation.

You will not find us on facebook, twitter, we are busy construction company not a marketing agency, so rather working for you than spending time online !

020 3900 1900

One number for all our New and Old customers needs

Free no obligation quotation visit at time convenient for you, even at evenings or weekends

Miss Green

''Friendly professional and honest. Good communication and helpful service''

Mr & Mrs Patel

''Energetic, Action Build goes the extra mile, knowledgeable team, fantastic! By far the best builders I have dealt with over years.'

Mr N Thornton

"We have been very pleased with Action Build Services’ refurbishment of our kitchen, which included structural and decorating work as well as fitting new kitchen units.  Their workmanship was of a high standard; and they went out of their way to discuss and to resolve inventively the complications which inevitably arise with such things.  Wherever possible they did this within their original, competitive, quotation.  The boss, Michael, kept in close touch with us and with progress on the job, to ensure that all was done to meet our and his expectations; and the team   carrying out the work were professional, friendly and unfailingly helpful."

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